Marketing isn’t what it used to be. Ten years ago, offline marketing had a significant impact on outcomes. Today, it’s for brands with extra money to spend.

Modern marketing initiatives are driven by big data, artificial intelligence (AI), user experience, agile workflows, and more. As the dynamics change rapidly, marketers have to adapt and adopt new technologies to maintain a competitive advantage in an increasingly connected world.

With the growth of AI-driven marketing tools, marketing agencies are now smart companies. They have also created new roles that reflect the current landscape.

Data integration specialists and marketing data architects, for example, are now critical to any successful organization. This is evidenced by 61% of marketing executives stating that AI and machine learning (ML) were the most significant data initiatives this year.

However, to get the most out of the data and become a smart marketing company, businesses need to better align themselves, with IT, customer service, and e-commerce, to integrate data across channels to boost the capabilities of AI marketing systems.

So what are the five factors reshaping digital marketing initiatives? Let’s take a look.

1. AI for Personalized Marketing

Smart algorithms are now increasingly used for predicting the behavior of an individual. This approach is far more successful than conforming to a statically defined segment.

AI-based tools make personalization easy. ML algorithms learn during each interaction and deliver content that’s based on the customer’s previous engagement with the brand.

When brands deliver personalized experiences, they establish goodwill, boost loyalty, and create positive associations with the company and products.

However, although marketing professionals agree that hyper-personalization will form the foundation of success in the present and in the future, only 9% of marketing professionals had completed the development of their personalization strategy.

These marketing companies can be perceived as early adopters who have the necessary infrastructure and tech talent to achieve hyper-personalization. Others have to contend with legacy systems and the skills gap that threatens business irrelevance.

According to IDC, 35% of customer-experience centric businesses will generate as much as 50% of their revenue from contextual discovery experiences by 2022. As we usher in a new decade, digital transformation will be critical to business relevance.

2. Marketing Automation

All the top marketers in the business today use marketing automation. This is because these digital tools aid marketers automatically and systematically plan, launch, test, adapt, and measure their campaigns.

Automation helps marketers work faster, smarter, and makes it easier to create and manage multi-channel experiences (based on customer behavior and preferences)

In this scenario, smart algorithms will move leads down through the marketing funnel based on demographics and firmographic attributes.

Successful marketing automation initiatives use a combination of cross-channel inbound and outbound campaigns. However, according to a recent survey, as much as 60% of marketers stated that they needed to improve the integration of marketing automation tools.

Another 56% stated that they needed to audit the execution of marketing strategies. So the most significant challenge at present is legacy systems and a lack of top tech talent.

3. Real-Time Bidding (RTB) and Audience Targeting

RTB has changed digital advertising forever. Today, advertising impressions are bid on and sold within seconds. This is achieved with demand-side platforms that make ad buying fiercely competitive.

Today, RTB is done by AI-powered tools. This approach optimizes the bidding process, increases accuracy, and reduces the overall cost per acquisition. So it’s not surprising that US-based advertisers are forecasted to spend as much as $69 billion on digital display ads by 2020.

As AI tools are regularly ingesting vast amounts of data and learning from it, they will be well-placed to be more selective, minimize ad impressions targeting the wrong users, and evolve the campaigns in real-time.

4. SMM and Mobile Marketing

Social media is still growing. This year, social media usage increased by 9%, with 3.484 billion users. The number of mobile phone users grew by 2% to 5.112 billion this year.

As a result, social media marketing and mobile marketing will be imperative to achieving business goals. It’ll be at the heart of personalized marketing and RTB campaigns.

As audiences grow more tech-savvy and demand enhanced experiences, marketing campaigns on both mobile and social platforms must become more visually-driven, and incorporate “in the moment” consumption models (over pre-packaged content).

To enhance social media and mobile marketing campaigns and deliver compelling customer experiences, marketing agencies will need to do the following:

  • Upgrade legacy systems and infrastructure to enable better integration of AI technologies
  • Carefully clean, process, and analyze their customer data silos with other external data to derive valuable insights (that lead to smart decisions)
  • Learn from historical customer data and real-time behaviors
  • Pilot campaigns, test continuously and iterate across marketing platforms to differentiate their brand with purpose

5. Customer Analytics and Insights

Analytics and insights help organizations identify new opportunities to enhance customer experiences and create new revenue streams. It can also allow businesses to spend their marketing budgets intelligently.

AI in customer analytics and insights help marketing organizations digest data at scale with minimal human intervention. Predictions are made based on the data generated from multiple touchpoints, past patterns, and real-time analysis.

AI can also assign resources to the right channels that your prospects are using. Smart algorithms can also discover and highlight emerging trends, problem areas, and brand sentiment. When you detect problems and fix them before they impact customers, you deliver enhanced customer experiences.

This approach can also be extended in-house to analyze the performance of marketing teams. With AI-driven contextual insights, you can better evaluate agent performance and business impact, and effectively address inefficiencies in the overall operation.

As you can see, the five factors listed above are all interconnected and demand robust modern infrastructure and top tech talent.

At Digi117, we’re in the business of partnering with companies to effectively address the talent shortage and achieve total digital transformation.

We develop cloud-based mobile advertising software, mobile marketing apps, and more to help digital marketing agencies seamlessly manage, track, and optimize campaigns in real-time. To learn more about how we help organizations effectively integrate powerful AI-driven marketing solutions, schedule a FREE no-commitment consultation.

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